15Jalpa desk

Jalpa desk: a complaint, a problem or feedback, told to Jalpa in plain words, gets a ticket number at once, to the hospital or to the CBS team.

• 15.1Prong A intake — a problem, complaint or feedback about CBS itself, raised to Jalpa on cbshealth.in or from inside the app, gets a CB- number at once (DK-94)Live
• 15.2A technical ticket opens a GitHub issue carrying the fault only, never the contact; when no token is set it says so and the ticket still stands (DK-94)Live
• 15.3Prong B Care intake — the patient or an attendant raises a complaint, problem or suggestion to their own hospital (CR-25)Live
• 15.4Prong B staff desk — the hospital's own register: list by status, notes, assignment, status moves, and the ticket prefix set by the administrator (DK-92)Live
• 15.5Escalation from a hospital desk to CBS in one action, carrying only the fault, with the link shown on both tickets (DK-92, DK-94)Live
• 15.6An acknowledgement email with the number, and an email at every status move (DK-92, DK-94)Live
• 15.7WhatsApp tap-to-send acknowledgement when a phone number was given — no paid messaging (DK-92, DK-94)Live
• 15.8Look up a ticket by its number with the email or phone used, from Jalpa (DK-94)Live